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SioraONE Ticketing Tool
SioraONE is a leading IT Help Desk Tool that assists in servicing clients ranging from small to medium sized businesses all the way down to the simple home user. SioraONE helps put the control back into the hands of the end-user by allowing them to submit tickets/questions online eliminating long and tedious wait times sometimes experienced when using the phone for support.
Depending on the method you prefer, you have the ability to contact us by our web interface, phone or via live chat support. Our technicians are available at the click of a button so register now to get the help you need.
Siora Service Desk (SSD)
By serving as an initial point of contact, SSD reduces the workload on other IT departments. The SSD acts as a filter which only allows calls through to second and third level support when it is actually necessary. As a first point of contact, the SSD always acts professionally when dealing with the end users and ensures that they do not have to search endlessly for a solution. With the assistance of a knowledge base, Siora analysts will have the ability to resolve incidents at first contact.
With the right tools our analysts will have the ability to connect to any individual's workstation, through a secure connection, and work one on one to resolve their technical needs. Siora Solutions offers an added email support service, making it more convenient for those customers who are not able to call immediately. In order to facilitate progress monitoring and provide metrics, our analysts log each call and/or email to track incidents.
SSD can provide:
- Skills Based Routing
- Multi-Media Queuing
- Recording
- Advance Reporting
- Remote Monitoring
- Integrated Voice Recognition (IVR)
Supported Applications
Siora Solutions supports all common off the shelf software (COTS) used by the majority of organizations in any industry such as Microsoft Office, Windows and Internet Explorer. We also support any proprietary and industry specific applications provided that training is provided by the organization. If your organization requires support for an application which is not proprietary, Siora Solutions will ensure that its analysts are trained to provide support.
Siora Dispatch
Siora Solutions offers a call flow management solution through our Call Center, Siora Dispatch, where all calls can be filtered to ensure that they are routed correctly. Why advertise multiple contact numbers when you can simply advertise our number. We can take orders, messages, and forward calls according to your organizations needs.